Frequently Asked Questions

Everything you need to know to make your house a home.

What is the standard shipping time for Kibhous products?

Orders typically process within 2-3 business days. Depending on your location, standard delivery takes between 7 to 15 business days. You will receive a tracking number via email as soon as your package is dispatched.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by region and will be calculated at checkout based on your specific destination.

What is your return policy for home decor and furniture?

We want you to love your space. If you are not satisfied, you can return your items within 30 days of delivery. Items must be in their original packaging and unused condition to qualify for a full refund.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.

How can I track my order status?

Once your order has shipped, you will receive an email containing a tracking link. You can also visit our 'Track Order' page and enter your order number and email address for real-time updates.

What should I do if my item arrives damaged?

Please inspect your order upon receipt. If an item is defective or damaged, contact our support team at [email protected] within 48 hours with photos of the damage so we can arrange a replacement or refund immediately.